When it comes to the Vance Auto Group, customers throughout the state, especially Guthrie, have come to know the dealership as one of the state’s premier dealerships. On Tuesday, Vance Country Ford was awarded the 2016 President’s Award.
The Ford President’s Award is given to dealers that show the highest level of customer service, satisfaction and overall experience.
The President’s Award is only given to less than 25 dealerships in north Texas and all of Oklahoma. Nationally, the award is given to 325 dealerships of the 3,100 qualified dealerships.
In order to achieve the President’s Award, Dealers must exceed customer expectations every day in every department. The pursuit of excellence requires passion, tenacity, and hard work. This prestigious award salutes those top-performing Ford Dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing.
“It’s every day,” Dallas Region Sales Operation Manager Heather Clark said to the Vance Auto Group employees. “Every single one of you in each department that makes this work. Customers feel happy and excited to come to this store.”
General Manager Megan Vance says this award is a reflection on everyone at the dealership for claiming their first President’s Award.
“Vance Country Ford is proud of this accomplishment,” Vance said.
Vance continued, “James Moniz, our Service Director, and Garrett Vance, our General Sales Manager have been diligent in every way to give our customers a world class experience.”
Sales and service performance plays a part of the overall scoring process, but it is the voice of the customer that ultimately decides as the votes are surveyed and tallied.
“Vance Country Ford is grateful for its customers and employees for their continued support in this honor from Ford Motor Company,” Vance said.
Vance Country Ford has a track record of excellent customer service. They have been top ranked in customer service in the state of Oklahoma for the last 33 years.
Vance Country Ford has been a family owned and operated Ford dealership since 1984 and is one of the longest lasting Ford stores in the Oklahoma City Metro area.