How about those Bluejays??? Congratulations to our football team for closing out the season in grand fashion; undefeated and clearly the best team in class 5A this year. It takes so many people to make a successful program and as a former coach, the most gratifying aspect of this season was watching the young men develop and improve throughout the year. It was truly a great ride that members of the team will carry for the rest of their lives, however, their greatest accomplishments are yet to come.
Last month in my column, I revealed that I often apply business principles to education when they are appropriate. This month I want to provide you with a story I heard several years ago that explains why education is not completely like a business.
Jamie Vollmer was the Executive Vice President of Great Midwestern Ice Cream when he was “volunteered” by his governor to provide a business perspective to improve education in his home state of Iowa. Last year, I provided a copy of Mr. Vollmer’s book, Schools Cannot Do It Alone, to all of the administrators in the district, our Board of Education and our legislators. Below is an excerpt from that book:
“If I ran my business the way you people operate your schools, I wouldn’t be in business very long!
I stood before an auditorium filled with outraged teachers who were becoming angrier by the minute. My speech had entirely consumed their precious 90 minutes of in-service. Their initial icy glares had turned to restless agitation. You could cut the hostility with a knife.
I represented a group of business people dedicated to improving public schools. I was an executive at an ice cream company that had become famous in the middle 1980s when People magazine chose our blueberry as the “Best Ice Cream in America.”
I was convinced of two things. First, public schools needed to change; they were archaic selecting and sorting mechanisms designed for the industrial age and out of step with the needs of our emerging “knowledge society.” Second, educators were a major part of the problem: they resisted change, hunkered down in their feathered nests, protected by tenure, and shielded by a bureaucratic monopoly. They needed to look to business. We knew how to produce quality. Zero defects! Total Quality Management! Continuous improvement!
In retrospect, the speech was perfectly balanced — equal parts ignorance and arrogance.
As soon as I finished, a woman’s hand shot up. She appeared polite, pleasant. She was, in fact, a razor-edged, veteran, high school English teacher who had been waiting to unload.
She began quietly, “We are told, sir, that you manage a company that makes good ice cream.”
I smugly replied, “Best ice cream in America, Ma’am.”
“How nice,” she said. “Is it rich and smooth?”
“Sixteen percent butterfat,” I crowed.
“Premium ingredients?” she inquired.
“Super-premium! Nothing but triple A.” I was on a roll. I never saw the next line coming.
“Mr. Vollmer,” she said, leaning forward with a wicked eyebrow raised to the sky, “when you are standing on your receiving dock and you see an inferior shipment of blueberries arrive, what do you do?”
In the silence of that room, I could hear the trap snap…. I was dead meat, but I wasn’t going to lie.
“I send them back.”
She jumped to her feet. “That’s right!” she barked, “and we can never send back our blueberries. We take them big, small, rich, poor, gifted, exceptional, abused, frightened, confident, homeless, rude, and brilliant. We take them with ADHD, junior rheumatoid arthritis, and English as their second language. We take them all! Every one! And that, Mr. Vollmer, is why it’s not a business. It’s school!”
In an explosion, all 290 teachers, principals, bus drivers, aides, custodians, and secretaries jumped to their feet and yelled, “Yeah! Blueberries! Blueberries!”
And so began my long transformation.
Since then, I have visited hundreds of schools. I have learned that a school is not a business. Schools are unable to control the quality of their raw material, they are dependent upon the vagaries of politics for a reliable revenue stream, and they are constantly mauled by a howling horde of disparate, competing customer groups that would send the best CEO screaming into the night.
None of this negates the need for change. We must change what, when, and how we teach to give all children maximum opportunity to thrive in a post-industrial society. But educators cannot do this alone; these changes can occur only with the understanding, trust, permission, and active support of the surrounding community. For the most important thing I have learned is that schools reflect the attitudes, beliefs and health of the communities they serve, and therefore, to improve public education means more than changing our schools, it means changing America.
To see the excerpt: http://www.youtube.com/watch?v=O9TUrHMZMno
I think you’ll agree, Vollmer’s words are thought provoking and insightful. Public education in the United States has historically been responsible for creation of the middle class as well as the most effective tool to break the cycle of poverty. I’m proud to carry this mission to work each day.
Finally, on behalf of each and every staff member of Guthrie Public Schools, I would like to wish our community a safe and happy holiday season.